Privacy Policy

1) Scope

This Privacy Policy describes how we handle information collected through this website. It does not govern information collected in the course of providing clinical care, which may be subject to additional legal requirements.

2) Information You Provide

If you contact us using the email link on this website, we may receive the information you choose to share (such as your name, email address, and message contents).

Please do not send sensitive medical information by email.

3) Information Collected Automatically

Like most websites, our hosting provider and related services may automatically collect basic technical information (for example, IP address, browser type, device information, pages visited, and approximate timestamps) for security, troubleshooting, and performance purposes.

4) Cookies & Analytics

This website uses Google Analytics 4 to understand how visitors use the site (for example, which pages are visited, the type of device used, and approximate geographic region). Google Analytics sets cookies (such as _ga) to distinguish visitors. We also use Google Ads conversion tracking to measure whether visits to this website lead to actions such as clicking our booking or phone links.

These tools may collect your IP address and device identifiers, and Google processes this data according to its own privacy policy. We do not send symptom, health, or medical information to these tools.

Our homepage also includes an embedded reviews widget provided by Elfsight, which may set its own cookies according to its own privacy practices.

You can control or delete cookies through your browser settings. To opt out of Google Analytics, you can install the Google Analytics opt-out browser add-on. To manage personalized advertising by Google, visit Google Ads Settings.

5) Dry Eye Symptom Quiz

Our dry eye symptom quiz runs entirely in your browser. Your answers and your score are calculated and displayed on your own device — they are never transmitted to us or to any third party, are not saved, and are discarded when you leave the page. The only information recorded is an anonymous website-analytics event noting that a quiz was completed, which contains no answers, scores, or health information.

6) Third-Party Links and Embedded Content

This website may link to third-party services (such as online appointment scheduling) and may load third-party resources (for example, fonts, maps, or libraries). Those third parties may collect information according to their own privacy practices. We do not control third-party websites or services.

7) How We Use Information

• ✓To respond to inquiries you send us
• ✓To maintain and improve website functionality and security
• ✓To comply with legal obligations

8) Sharing of Information

We may share information with service providers who help us operate the website (for example, hosting providers) or when required by law. We do not sell your personal information.

9) Data Retention

We retain website-related communications and technical logs only as long as necessary for the purposes described above, unless a longer retention period is required or permitted by law.

10) Security

No method of transmission over the internet is 100% secure. While we take reasonable measures to protect information, we cannot guarantee absolute security.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.